Confidence in Compliance.
Clarity in the Customer Journey.
ComplianceTrak provides FCA oversight, structured sales processes, and evidence-based governance for UK automotive dealer groups — ensuring fair outcomes and commercial performance.
What is ComplianceTrak?
ComplianceTrak is an FCA compliance platform for automotive dealer groups, supported by a regulated Appointed Representative Network, specialist compliance consultancy, online training and competence management, and risk-based auditing services.
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The ComplianceTrak, OnTrak, and InsightTrak platforms are available to both Directly Authorised dealer groups and those who choose to operate as Appointed Representatives of ComplianceTrak. This allows groups to either maintain their own permissions or utilise our AR framework, while benefiting from the same structured systems, oversight controls and customer journey transparency.
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ComplianceTrak provides a complete compliance operating model. These components work together to create a consistent, transparent and FCA-aligned compliance framework across the entire dealer group, combining:
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Automotive-focused compliance software
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Evidence-based customer journey workflow
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Competence development & training management
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Sales oversight, monitoring and governance reporting
This integrated approach reduces regulatory risk, improves oversight, and supports consistent, fair and commercially effective customer outcomes across every site and advisor.
Who ComplianceTrak Supports
ComplianceTrak is designed for:
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Franchised dealer groups
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Independent dealer groups
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Automotive retail networks
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Finance & insurance compliance leaders
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Dealer group senior management teams (MD / FD / Compliance Manager)
Why Dealerships Use Finance Tracker
Why Dealer Groups Use ComplianceTrak
Dealer groups operate in an environment where:
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FCA expectations continue to evolve
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Data-driven oversight is now expected
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Fair customer outcomes must be demonstrable, not assumed
ComplianceTrak provides the structure, process, tools, and regulatory support needed to meet these expectations confidently and consistently across all sites and customer touchpoints.
Key Capabilities
FCA Appointed Representative (AR) Oversight
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Full AR supervision and governance framework
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Monitoring, reporting, attestations, and governance evidence
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Alignment to Consumer Credit and General Insurance regulatory requirements
Compliance Management & Controls
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Policy framework and risk controls
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Compliance reporting dashboards
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Continuous monitoring of sales practices and conduct risks
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Structured, transparent product presentation process
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Evidence-driven sales journey record
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Support for identifying and supporting vulnerable customers
Training & Competence Framework
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Competency assessments
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Online training modules (via OnTrak)
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Audit trails of staff training, certification and development
Data, Audit & Governance
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Risk-based file auditing (manual and automated modules)
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MI dashboards for oversight, performance and trends
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Governance documentation to evidence compliance to the FCA
The ComplianceTrak Difference
Competitor Model
ComplianceTrak Model
Generic compliance templates
Manual, inconsistent oversight
Training as a tick-box exercise
Limited management visibility
Compliance treated as a cost
Automotive-specific regulatory expertise
Structured, systemised governance
Competence development linked to performance
Full MI reporting and real-time oversight
Compliance used as a sales and customer experience enabler
ComplianceTrak is built for the automotive industry — not adapted from another sector.
Benefits to Dealer Groups
Regulatory Confidence
Clear evidence of compliant practices, oversight and decision-making.
Commercial Improvement
A structured and consistent customer journey supports increased product penetration and conversion.
Operational Clarity
Roles, responsibilities and accountabilities defined at every level.
Reduced Risk Exposure
Systemised controls reduce the likelihood of mis-selling, complaints and regulatory failings.
Supporting the Fair Treatment of Customers
ComplianceTrak is aligned with FCA expectations for:
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Consumer Duty
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ICOBS
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CONC
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Vulnerable Customer Support
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Good Outcomes Monitoring
The platform provides the data and documented evidence required to demonstrate fairness throughout the sales journey.
Is ComplianceTrak Right for Your Dealer Group?
ComplianceTrak is designed for dealer groups who want:
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Confidence in FCA compliance
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A structured and evidence-based sales process
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Professional oversight using real data
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A partner experienced in automotive retail operations
If you are currently reviewing your compliance provider or planning to move from a manual or fragmented approach, ComplianceTrak provides a proven, scalable framework.
Speak to Our Team
Selecting the right compliance partner is an important strategic decision. Our team has extensive experience working with dealer groups of all sizes, helping them strengthen governance, improve customer outcomes, and support sustainable commercial performance.
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If you would like to understand how ComplianceTrak could support your business — whether you are reviewing your current provider, preparing for regulatory change, or looking to standardise processes across multiple sites — we are here to help.
Questions Dealer Groups Often Ask
Who is ComplianceTrak designed for?
ComplianceTrak is built specifically for UK automotive dealer groups who require FCA oversight, structured sales processes, and evidenced customer outcomes across Consumer Credit and General Insurance.
How does ComplianceTrak support FCA Consumer Duty requirements?
ComplianceTrak provides a traceable customer journey, MI dashboards, audit evidence and governance documentation that demonstrate fair outcomes, vulnerability consideration, and consistent oversight.
Does ComplianceTrak replace our current compliance provider?
Yes. ComplianceTrak acts as the regulated principal firm where required, providing AR oversight, process structure, training and ongoing monitoring within a single operational framework.
Can ComplianceTrak improve commercial performance as well as compliance?
Yes. By standardising the product presentation and improving adviser confidence, ComplianceTrak helps dealer groups increase product conversion while maintaining clarity and fairness for customers.
How quickly can a dealer group transition onto ComplianceTrak?
Most groups can transition within a structured onboarding process, typically ranging from 4 to 12 weeks, depending on group size and operational complexity.