FCA Compliance Training for Automotive Dealers: How OnTrak Supports Competency, Onboarding and Ongoing Staff Development

FCA compliance training for automotive dealers is no longer a tick-box exercise. Car, commercial vehicle, caravan, motorhome and motorcycle dealers must be able to demonstrate staff competence on an ongoing basis, not just confirm that training has been completed.

At the same time, dealer groups face increasing pressure to onboard new starters quickly, maintain consistent standards across multiple sites, and clearly evidence compliance with the Financial Conduct Authority (FCA).

This is where OnTrak provides real value — not only as an FCA training solution, but as a complete staff training and development platform for automotive dealers.

What Is OnTrak?

OnTrak is a purpose-built training and competence platform designed specifically for the UK automotive sector. While it fully supports FCA Training & Competence (T&C) requirements, its flexibility allows dealer groups to manage every aspect of staff training in one place.

Instead of relying on disconnected systems, spreadsheets, or manual records, OnTrak provides a single, auditable view of training, competence, and development across the dealership or group.

FCA Compliance Training for Automotive Dealers Made Simple (and Evidenced)

For any automotive dealer involved in Consumer Credit or General Insurance, FCA expectations are clear. Firms must ensure staff remain competent, receive proportionate and ongoing training, and can evidence this in line with the Financial Conduct Authority training and competence requirements. This applies across all roles involved in customer interaction, from sales and finance to management and oversight.

OnTrak enables dealers to meet these expectations with confidence.

Training & Competence (T&C) Requirements for Automotive Dealers

OnTrak allows dealer groups to deliver structured, FCA-aligned learning pathways that reflect real dealership roles, responsibilities, and risks. Training can be assigned by role, monitored centrally, and refreshed as required

.

Evidencing FCA Competency and Ongoing Staff Development

Beyond completion records, OnTrak supports the FCA’s growing focus on outcomes by helping firms demonstrate why staff are competent. Clear reporting and audit trails make it easier to evidence compliance during FCA visits, audits, or internal reviews.

One Platform for All Dealer Training

While FCA compliance training is essential, it represents only one part of a dealership’s wider training needs. OnTrak is designed to support all staff learning, reducing complexity and improving oversight.

Dealer groups can use OnTrak to deliver:

Internal Policies & Procedures Training for Automotive Dealers

Dealers can deliver and evidence understanding of internal policies such as complaints handling, vulnerable customer processes, data protection, and governance requirements.

Manufacturer, Product and Finance Training for Dealership Staff

OnTrak can host internal product knowledge, finance and insurance updates, and manufacturer-specific training, ensuring staff knowledge remains current and consistent.

Sales and Customer Experience Training for FCA-Regulated Dealers

Support compliant, customer-focused sales conversations across all vehicle types, channels, and dealership roles — reinforcing good outcomes alongside commercial performance.

Health & Safety and Mandatory Staff Training

Mandatory workplace training can be delivered alongside compliance learning, giving management a complete picture of staff readiness and risk.

This unified approach removes the need for multiple systems and gives management a complete view of staff development and risk.

Streamlined Onboarding for New Starters

New starters present one of the highest compliance risks for automotive dealers. Without structured onboarding, businesses risk staff interacting with customers before they are competent.

FCA-Compliant Onboarding for New Dealership Staff

OnTrak enables dealers to create structured onboarding journeys that ensure new starters complete mandatory FCA training before engaging with customers.

Reducing Risk Through Structured Dealer Onboarding Training

Role-specific learning, clear timelines, and progress tracking ensure every new employee — whether in car, motorcycle, commercial or leisure sales — becomes competent, confident and compliant from day one.

Ideal for Dealer Groups and Multi-Site Operations

For dealer groups operating across multiple sites and vehicle sectors, consistency is critical.

Consistent Training Standards Across Dealer Groups

OnTrak allows group-wide standards to be set while still accommodating site-specific or role-specific requirements.

Centralised Reporting for FCA Oversight and Management

Senior management and compliance teams gain instant visibility of training gaps, refresher requirements, and emerging risks — supporting proactive, rather than reactive, compliance management.

Built for Automotive Retail, Not Generic E-Learning

Unlike generic learning management systems, OnTrak is designed specifically for automotive dealerships.

Training Designed Specifically for Automotive Dealership Roles

Content reflects real-world dealership scenarios, FCA expectations, and staff responsibilities — improving engagement, understanding, and retention.

Supporting Better Outcomes — Not Just Compliance

Effective training goes beyond meeting regulatory requirements.

Improving Customer Outcomes Through Better Training and Competence

By using OnTrak as a complete training ecosystem, dealer groups can improve staff confidence, reduce conduct risk, deliver more consistent customer experiences, and support long-term staff development.

In an FCA-regulated environment, training becomes a strategic asset — and OnTrak enables dealers to treat it that way.

Learn More About OnTrak with ComplianceTrak

If you want to strengthen FCA compliance, streamline staff training, and create a consistent approach to onboarding and development across your dealership or group, ComplianceTrak can help.

OnTrak forms part of ComplianceTrak’s wider automotive compliance ecosystem, combining deep regulatory expertise with industry-leading technology to support dealers at every stage of the customer journey.

Contact ComplianceTrak today to arrange a demo or speak to one of our automotive compliance specialists about how OnTrak can support your FCA obligations, your people, and your business.