Identifying & Supporting Vulnerable Customers in the Automotive Showroom
Supporting vulnerable customers within automotive dealerships is both an ethical responsibility and a regulatory expectation. With the FCA placing greater focus on Consumer Duty and the fair treatment of customers, dealerships must be able to identify vulnerability, respond appropriately, and evidence the support provided throughout the entire sales and finance journey.
Jun 30, 2025
FCA Consumer Duty 2025 – What Car Dealers Need to Know
The Financial Conduct Authority (FCA) introduced Consumer Duty to raise standards across the financial services industry, and the automotive sector is firmly in the spotlight in 2025. For car dealers offering finance and insurance products, Consumer Duty is no longer just guidance, it’s a mandate shaping how businesses interact with customers and deliver outcomes.
Jun 17, 2025
Are You REALLY Ready for a Multi-Firm FCA Visit? A Practical Compliance Guide
Over the last few years the Financial Conduct Authority (FCA) has dramatically increased how often it engages with regulated firms. A key focus for 2025/26 is multi-firm FCA visits — coordinated reviews across several firms in the same sector, especially where Consumer Credit and General Insurance compliance risks are high.
Jun 10, 2025
Supporting Dealers with the FCA’s Consumer Duty
The FCA’s Consumer Duty represents a fundamental shift in how UK motor dealers must treat customers, requiring firms to act to deliver good outcomes, provide fair value, and ensure clear, customer-friendly communication across the entire sales journey.
Jun 7, 2025
