News & Insights on Automotive Dealer Compliance and FCA Regulation

Welcome to the ComplianceTrak News Hub — your source of insight, updates and best practice guidance on automotive dealer compliance and FCA regulatory change. We support UK dealer groups, independent retailers and automotive networks in managing Appointed Representative (AR) and Introducer Appointed Representative (IAR) oversight across consumer credit and general insurance.

Here, we share practical advice on delivering Consumer Duty, supporting vulnerable customers, strengthening oversight and MI, improving sales process governance, and enhancing customer experience outcomes. Whether you are a Compliance Manager, Sales Director or Dealer Principal, these updates are designed to help you stay informed, reduce regulatory risk and operate with confidence.

UK car dealership finance office discussing Direct FCA Authorisation vs AR vs IAR

Direct FCA Authorisation vs AR vs IAR — What’s Best for Your Dealership?

Direct FCA Authorisation vs AR vs IAR explained for UK car dealerships. Learn the key differences, responsibilities and which FCA route is right for your business.

5 days ago

FCA Consumer Duty & F&I Sales — What Dealers Need to Know

The FCA’s Consumer Duty represents one of the biggest regulatory shifts for UK motor dealers selling finance and insurance products. It goes far beyond Treating Customers Fairly and fundamentally changes how dealers must design, sell, evidence, and monitor F&I activity.

Feb 2

Featured Posts

Direct FCA Authorisation vs AR vs IAR — What’s Best for Your Dealership?

FCA Consumer Duty & F&I Sales — What Dealers Need to Know

Dealership staff supporting vulnerable customers in dealerships with InsightTrak

Vulnerable Customers in Dealerships: How InsightTrak Improves Support

Motor dealership staff managing FCA customer complaints fairly and professionally

How to Handle FCA Customer Complaints in a Dealership — A Practical Guide

FCA compliance training for automotive dealers using OnTrak staff training platform

FCA Compliance Training for Automotive Dealers: How OnTrak Supports Competency, Onboarding and Ongoing Staff Development

FCA Compliance Challenges for UK Motor Dealers in 2026: Consumer Credit, Insurance & Regulatory Risks Explained

ComplianceTrak and Forward Motor Finance Announce Strategic Motor Finance and Compliance Partnership

A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers

What an Appointed Representative (AR) Can and Cannot Do

Introducer Appointed Representative (IAR) role explained under FCA compliance rules

What an Introducer Appointed Representative (IAR) Can and Cannot Do

Direct FCA Authorisation vs AR vs IAR — What’s Best for Your Dealership?

FCA Consumer Duty & F&I Sales — What Dealers Need to Know

Vulnerable Customers in Dealerships: How InsightTrak Improves Support

How to Handle FCA Customer Complaints in a Dealership — A Practical Guide

FCA Compliance Training for Automotive Dealers: How OnTrak Supports Competency, Onboarding and Ongoing Staff Development

FCA Compliance Challenges for UK Motor Dealers in 2026: Consumer Credit, Insurance & Regulatory Risks Explained

ComplianceTrak and Forward Motor Finance Announce Strategic Motor Finance and Compliance Partnership

A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers

What an Appointed Representative (AR) Can and Cannot Do

What an Introducer Appointed Representative (IAR) Can and Cannot Do

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Why ComplianceTrak?

ComplianceTrak provides a complete compliance oversight and control framework for dealer groups, including:

FCA AR/IAR supervision and evidencing
Product presentation and sales governance
Customer outcome monitoring and MI
Vulnerable customer support and recording
e-Learning training modules (OnTrak)
Case management and audit documentation
Compliance dashboards with performance insights

Our platform is designed by automotive compliance specialists with real dealership experience — helping you meet regulatory expectations while supporting commercial performance.

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Explore Topics

Use our categories to browse the subjects most relevant to your role:

Consumer Duty
Vulnerable Customers
Training & Competence
Audit & Oversight
F&I Process and Product Governance
Regulatory Developments

Each category provides focused guidance, examples and practical support to help you implement strong compliance in the showroom and beyond.

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We work with dealer groups of all sizes to strengthen governance models, improve customer outcomes and embed confident FCA compliance.

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News & Insights on Automotive Dealer Compliance and FCA Regulation

Direct FCA Authorisation vs AR vs IAR — What’s Best for Your Dealership?

FCA Consumer Duty & F&I Sales — What Dealers Need to Know

Featured Posts

Direct FCA Authorisation vs AR vs IAR — What’s Best for Your Dealership?

FCA Consumer Duty & F&I Sales — What Dealers Need to Know

Vulnerable Customers in Dealerships: How InsightTrak Improves Support

How to Handle FCA Customer Complaints in a Dealership — A Practical Guide

FCA Compliance Training for Automotive Dealers: How OnTrak Supports Competency, Onboarding and Ongoing Staff Development

FCA Compliance Challenges for UK Motor Dealers in 2026: Consumer Credit, Insurance & Regulatory Risks Explained

ComplianceTrak and Forward Motor Finance Announce Strategic Motor Finance and Compliance Partnership

A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers

What an Appointed Representative (AR) Can and Cannot Do

What an Introducer Appointed Representative (IAR) Can and Cannot Do

Direct FCA Authorisation vs AR vs IAR — What’s Best for Your Dealership?

FCA Consumer Duty & F&I Sales — What Dealers Need to Know

Vulnerable Customers in Dealerships: How InsightTrak Improves Support

How to Handle FCA Customer Complaints in a Dealership — A Practical Guide

FCA Compliance Training for Automotive Dealers: How OnTrak Supports Competency, Onboarding and Ongoing Staff Development

FCA Compliance Challenges for UK Motor Dealers in 2026: Consumer Credit, Insurance & Regulatory Risks Explained

ComplianceTrak and Forward Motor Finance Announce Strategic Motor Finance and Compliance Partnership

A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers

What an Appointed Representative (AR) Can and Cannot Do

What an Introducer Appointed Representative (IAR) Can and Cannot Do

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