Vulnerable Customers in Dealerships: How InsightTrak Improves Support
Supporting vulnerable customers in dealerships is now a core expectation across the UK automotive sector. Dealer groups must be able to identify vulnerability early, offer meaningful support, and evidence the actions taken — all while maintaining a smooth, professional customer journey. InsightTrak has been designed specifically for automotive retailers to make this process simpler, more consistent, and fully integrated with ComplianceTrak.
Jan 29
How to Handle FCA Customer Complaints in a Dealership — A Practical Guide
Handling customer complaints isn’t just about keeping customers happy — under Financial Conduct Authority (FCA) rules, it’s a regulatory obligation. For UK motor dealers involved in consumer credit, general insurance, or both, poor complaint handling can quickly escalate into FCA scrutiny, remediation costs, and reputational damage.
This guide explains how FCA complaint handling works in practice, what dealers must do, and how to build a compliant, defensible complaints pr
Jan 12
FCA Compliance Training for Automotive Dealers: How OnTrak Supports Competency, Onboarding and Ongoing Staff Development
In today’s FCA-regulated automotive retail environment, training is no longer a tick-box exercise. Car, commercial vehicle, caravan, motorhome and motorcycle dealers must be able to demonstrate staff competence on an ongoing basis, not just confirm that training has been completed.
Jan 6
FCA Compliance Challenges for UK Motor Dealers in 2026: Consumer Credit, Insurance & Regulatory Risks Explained
In 2026, UK motor dealers will face one of the most demanding FCA regulatory environments the automotive sector has seen. With tighter oversight across consumer credit, general insurance distribution, financial promotions, vulnerable customer treatment, and audit requirements, dealerships must prepare for increased scrutiny and higher compliance standards.
Jan 5
