What the FCA’s Consumer Duty Means for Car Dealers in 2025
The Financial Conduct Authority (FCA) introduced Consumer Duty to raise standards across the financial services industry, and the automotive sector is firmly in the spotlight in 2025. For car dealers offering finance and insurance products, Consumer Duty is no longer just guidance, it’s a mandate shaping how businesses interact with customers and deliver outcomes.
Jun 17
Are You Ready for a Multi-Firm FCA Visit?
Over the past few years, the Financial Conduct Authority (FCA) has taken a more proactive approach to supervising regulated firms, particularly in sectors such as automotive retail, where compliance with Consumer Credit and General Insurance rules is under greater scrutiny. One of the ways this is being delivered is through Multi-Firm FCA Visits—a focused initiative where the regulator visits a group of firms within the same sector to assess how well key regulatory requiremen
Jun 10
Supporting Dealers with the FCA’s Consumer Duty
The FCA’s Consumer Duty represents a fundamental shift in how UK motor dealers must treat customers, requiring firms to act to deliver good outcomes, provide fair value, and ensure clear, customer-friendly communication across the entire sales journey.
Jun 7
The Pitfalls of a Paper-Based FCA Compliance Process for Automotive Dealers
In this article, we’ll explore the key downsides of using a paper-based FCA compliance system, the potential risks it poses to dealerships
Feb 20
The Advantages of Partnering with a Nimble and Agile FCA Compliance Company
Nimble and agile FCA compliance companies excel at delivering highly personalised service.
Feb 16
Vulnerable Customers A Critical Gap in Compliance Processes
Our recent research has uncovered a concerning trend: fewer than 1%Â of customers are being identified as vulnerable
Feb 12
The Link Between FCA Compliance Software and Better Sales & Customer Outcomes
Modern FCA compliance software such as ComplianceTrak is designed to streamline the complexities of regulatory adherence.
Jan 22
FCA Consumer Duty vs Vulnerable Customer Care: Understanding the Overlap
The FCA’s Consumer Duty  and Vulnerable Customer Care  frameworks share a common goal: ensuring fair treatment and positive outcomes...
Jan 20
How FCA Compliance Software Can Save Time and Reduce Risk for Dealer Groups
The automotive industry operates in a highly regulated environment, where compliance with the Financial Conduct Authority (FCA) and other...
Jan 13
Meeting Consumer Duty Standards: What Automotive Dealers Need to Know
The automotive industry has always been heavily regulated, with compliance being a crucial element in maintaining trust, transparency,...
Jan 7
