Vulnerable Customers A Critical Gap in Compliance Processes
Our recent research has uncovered a concerning trend: fewer than 1%Â of customers are being identified as vulnerable
Feb 12
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News & Insights on Automotive Dealer Compliance and FCA Regulation
Welcome to the ComplianceTrak News Hub — your source of insight, updates and best practice guidance on automotive dealer compliance and FCA regulatory change. We support UK dealer groups, independent retailers and automotive networks in managing Appointed Representative (AR) and Introducer Appointed Representative (IAR) oversight across consumer credit and general insurance.
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Here, we share practical advice on delivering Consumer Duty, supporting vulnerable customers, strengthening oversight and MI, improving sales process governance, and enhancing customer experience outcomes. Whether you are a Compliance Manager, Sales Director or Dealer Principal, these updates are designed to help you stay informed, reduce regulatory risk and operate with confidence.
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Why ComplianceTrak?
ComplianceTrak provides a complete compliance oversight and control framework for dealer groups, including:
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Customer outcome monitoring and MI
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Case management and audit documentation
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Compliance dashboards with performance insights
Our platform is designed by automotive compliance specialists with real dealership experience — helping you meet regulatory expectations while supporting commercial performance.
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Use our categories to browse the subjects most relevant to your role:
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Consumer Duty
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Vulnerable Customers
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Training & Competence
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Audit & Oversight
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F&I Process and Product Governance
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Regulatory Developments
Each category provides focused guidance, examples and practical support to help you implement strong compliance in the showroom and beyond.
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