FCA Training & Competence Rules for Car Dealers — A Practical Guide
For FCA-authorised motor dealers, Training & Competence (T&C) is far more than a regulatory requirement. It is a core part of ensuring staff provide appropriate financial products, treat customers fairly, and deliver good outcomes.
Yet in many dealerships, training is still treated as a tick-box exercise — annual courses are completed, certificates are stored, and little attention is paid to whether employees can actually demonstrate competence.
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