FCA Consumer Duty & F&I Sales — What Dealers Need to Know
The FCA’s Consumer Duty represents one of the biggest regulatory shifts for UK motor dealers selling finance and insurance products. It goes far beyond Treating Customers Fairly and fundamentally changes how dealers must design, sell, evidence, and monitor F&I activity.
Feb 2
Vulnerable Customers in Dealerships: How InsightTrak Improves Support
Supporting vulnerable customers in dealerships is now a core expectation across the UK automotive sector. Dealer groups must be able to identify vulnerability early, offer meaningful support, and evidence the actions taken — all while maintaining a smooth, professional customer journey. InsightTrak has been designed specifically for automotive retailers to make this process simpler, more consistent, and fully integrated with ComplianceTrak.
Jan 29
How to Handle FCA Customer Complaints in a Dealership — A Practical Guide
Handling customer complaints isn’t just about keeping customers happy — under Financial Conduct Authority (FCA) rules, it’s a regulatory obligation. For UK motor dealers involved in consumer credit, general insurance, or both, poor complaint handling can quickly escalate into FCA scrutiny, remediation costs, and reputational damage.
This guide explains how FCA complaint handling works in practice, what dealers must do, and how to build a compliant, defensible complaints pr
Jan 12
FCA Compliance Challenges for UK Motor Dealers in 2026: Consumer Credit, Insurance & Regulatory Risks Explained
In 2026, UK motor dealers will face one of the most demanding FCA regulatory environments the automotive sector has seen. With tighter oversight across consumer credit, general insurance distribution, financial promotions, vulnerable customer treatment, and audit requirements, dealerships must prepare for increased scrutiny and higher compliance standards.
Jan 5
A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers
The Financial Conduct Authority’s Consumer Duty has reshaped expectations across the automotive retail sector. No longer is compliance simply about avoiding misconduct; it is about proactively delivering better customer outcomes, evidencing oversight, and embedding a culture of accountability.
For dealerships and dealer groups, building robust, repeatable Consumer Duty governance is now business-critical. It protects your customers, strengthens your brand, and supports sustai
Oct 6, 2025
How ComplianceTrak and InsightTrak Transformed Managing Customer Vulnerability in Car Dealerships
Discover how ComplianceTrak and InsightTrak transformed the way one dealer group is managing customer vulnerability in car dealerships. Learn how seamless FCA compliance, automated audit trails, and real-time MI reporting improved processes, protected customers, and delivered better outcomes.
Sep 11, 2025
Maximise ROI with ComplianceTrak: The Ultimate FCA Compliance Platform for Automotive Dealerships
In today’s automotive retail environment, choosing the right FCA compliance platform for automotive dealerships is no longer optional —...
Sep 2, 2025
Supreme Court Ruling on Motor Finance Commissions: What Dealers Must Know in 2025
The Supreme Court’s landmark decision in the Hopcraft, Wrench, and Johnson motor finance cases has delivered long-awaited clarity for the industry. While the ruling removes a significant portion of financial risk for motor dealers and lenders, it also places a renewed focus on commission disclosure, fair treatment of customers, and compliance with FCA rules.
Aug 25, 2025
FCA Consumer Duty Compliance: Is Your Dealership Really Prepared?
The FCA’s Consumer Duty represents a significant shift in the expectations placed on car dealerships across the UK. Yet many independent and smaller franchised dealers are still falling short, often without even realising it.
Jul 21, 2025
Identifying & Supporting Vulnerable Customers in the Automotive Showroom
Supporting vulnerable customers within automotive dealerships is both an ethical responsibility and a regulatory expectation. With the FCA placing greater focus on Consumer Duty and the fair treatment of customers, dealerships must be able to identify vulnerability, respond appropriately, and evidence the support provided throughout the entire sales and finance journey.
Jun 30, 2025
