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Discover how ComplianceTrak and InsightTrak transformed the way one dealer group is managing customer vulnerability in car dealerships. Learn how seamless FCA compliance, automated audit trails, and real-time MI reporting improved processes, protected customers, and delivered better outcomes.

In today’s automotive retail environment, choosing the right FCA compliance platform for automotive dealerships  is no longer optional —...

The Supreme Court’s landmark decision in the Hopcraft, Wrench, and Johnson motor finance cases has delivered long-awaited clarity for the industry. While the ruling removes a significant portion of financial risk for motor dealers and lenders, it also places a renewed focus on commission disclosure, fair treatment of customers, and compliance with FCA rules.

The FCA’s Consumer Duty represents a significant shift in the expectations placed on car dealerships across the UK. Yet many independent and smaller franchised dealers are still falling short, often without even realising it.

In today’s automotive retail environment, identifying and supporting vulnerable customers isn’t just good practice; it’s a regulatory and ethical necessity. While vulnerability can take many forms, such as financial hardship, mental health challenges, life events such as bereavement, or low levels of literacy, the key is being able to spot the signs and respond appropriately. But how do we ensure this happens consistently in a busy showroom?

The Financial Conduct Authority (FCA) introduced Consumer Duty to raise standards across the financial services industry, and the automotive sector is firmly in the spotlight in 2025. For car dealers offering finance and insurance products, Consumer Duty is no longer just guidance, it’s a mandate shaping how businesses interact with customers and deliver outcomes.

The FCA’s Consumer Duty represents a fundamental shift in how UK motor dealers must treat customers, requiring firms to act to deliver good outcomes, provide fair value, and ensure clear, customer-friendly communication across the entire sales journey.

Our recent research has uncovered a concerning trend: fewer than 1% of customers are being identified as vulnerable

For many automotive dealerships, managing compliance and tracking customer vulnerability can be complex.

The FCA’s  Consumer Duty  and  Vulnerable Customer Care  frameworks share a common goal: ensuring fair treatment and positive outcomes...