A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers
The Financial Conduct Authority’s Consumer Duty has reshaped expectations across the automotive retail sector. No longer is compliance simply about avoiding misconduct; it is about proactively delivering better customer outcomes, evidencing oversight, and embedding a culture of accountability.
For dealerships and dealer groups, building robust, repeatable Consumer Duty governance is now business-critical. It protects your customers, strengthens your brand, and supports sustai
Oct 6
How ComplianceTrak and InsightTrak Transformed Managing Customer Vulnerability in Car Dealerships
Discover how ComplianceTrak and InsightTrak transformed the way one dealer group is managing customer vulnerability in car dealerships. Learn how seamless FCA compliance, automated audit trails, and real-time MI reporting improved processes, protected customers, and delivered better outcomes.
Sep 11
Maximise ROI with ComplianceTrak: The Ultimate FCA Compliance Platform for Automotive Dealerships
In today’s automotive retail environment, choosing the right FCA compliance platform for automotive dealerships  is no longer optional —...
Sep 2
Supreme Court Ruling on Motor Finance Commissions: What Dealers Must Know in 2025
The Supreme Court’s landmark decision in the Hopcraft, Wrench, and Johnson motor finance cases has delivered long-awaited clarity for the industry. While the ruling removes a significant portion of financial risk for motor dealers and lenders, it also places a renewed focus on commission disclosure, fair treatment of customers, and compliance with FCA rules.
Aug 25
FCA Consumer Duty Compliance: Is Your Dealership Really Prepared?
The FCA’s Consumer Duty represents a significant shift in the expectations placed on car dealerships across the UK. Yet many independent and smaller franchised dealers are still falling short, often without even realising it.
Jul 21
Identifying & Supporting Vulnerable Customers in the Automotive Showroom
Supporting vulnerable customers within automotive dealerships is both an ethical responsibility and a regulatory expectation. With the FCA placing greater focus on Consumer Duty and the fair treatment of customers, dealerships must be able to identify vulnerability, respond appropriately, and evidence the support provided throughout the entire sales and finance journey.
Jun 30
FCA Consumer Duty 2025 – What Car Dealers Need to Know
The Financial Conduct Authority (FCA) introduced Consumer Duty to raise standards across the financial services industry, and the automotive sector is firmly in the spotlight in 2025. For car dealers offering finance and insurance products, Consumer Duty is no longer just guidance, it’s a mandate shaping how businesses interact with customers and deliver outcomes.
Jun 17
Supporting Dealers with the FCA’s Consumer Duty
The FCA’s Consumer Duty represents a fundamental shift in how UK motor dealers must treat customers, requiring firms to act to deliver good outcomes, provide fair value, and ensure clear, customer-friendly communication across the entire sales journey.
Jun 7
Vulnerable Customers A Critical Gap in Compliance Processes
Our recent research has uncovered a concerning trend: fewer than 1%Â of customers are being identified as vulnerable
Feb 12
How Automotive Dealerships Can Leverage Software to Identify and Support Vulnerable Customers
For many automotive dealerships, managing compliance and tracking customer vulnerability can be complex.
Feb 6
