FCA Consumer Duty for Car Dealers: Is Your Dealership Really Prepared?
For dealerships involved in arranging finance or selling insurance products, the FCA Consumer Duty for car dealers requires a shift in how businesses demonstrate that customers receive fair value, clear information, and positive outcomes throughout the sales journey.
While many dealerships believe their compliance frameworks are already robust, Consumer Duty requires more than traditional documentation. Firms must now be able to evidence that customer outcomes are monitored
Jul 22, 2025
Identifying & Supporting Vulnerable Customers in the Automotive Showroom
Supporting vulnerable customers within automotive dealerships is both an ethical responsibility and a regulatory expectation. With the FCA placing greater focus on Consumer Duty and the fair treatment of customers, dealerships must be able to identify vulnerability, respond appropriately, and evidence the support provided throughout the entire sales and finance journey.
Jun 30, 2025
FCA Consumer Duty 2025 – What Car Dealers Need to Know
The Financial Conduct Authority (FCA) introduced Consumer Duty to raise standards across the financial services industry, and the automotive sector is firmly in the spotlight in 2025. For car dealers offering finance and insurance products, Consumer Duty is no longer just guidance, it’s a mandate shaping how businesses interact with customers and deliver outcomes.
Jun 17, 2025
FCA Consumer Duty for Automotive Businesses: A Practical Compliance Guide
The FCA’s Consumer Duty represents a fundamental shift in how UK motor dealers must treat customers, requiring firms to act to deliver good outcomes, provide fair value, and ensure clear, customer-friendly communication across the entire sales journey.
Jun 7, 2025
Vulnerable Customers A Critical Gap in Compliance Processes
Our recent research has uncovered a concerning trend: fewer than 1% of customers are being identified as vulnerable
Feb 12, 2025
How Automotive Dealerships Can Leverage Software to Identify and Support Vulnerable Customers
For many automotive dealerships, managing compliance and tracking customer vulnerability can be complex.
Feb 6, 2025
FCA Consumer Duty vs Vulnerable Customer Care: What Automotive Dealer Groups Need to Know
The FCA’s Consumer Duty and Vulnerable Customer Care frameworks share a common goal: delivering fair treatment and positive customer outcomes. While each has its own focus, there is significant overlap—especially within the automotive sector. For dealer groups, understanding this relationship is essential for achieving FCA compliance, building customer trust, and safeguarding long-term success.
Jan 20, 2025
