Vulnerable Customers in Dealerships: How InsightTrak Improves Support
Supporting vulnerable customers in dealerships is now a core expectation across the UK automotive sector. Dealer groups must be able to identify vulnerability early, offer meaningful support, and evidence the actions taken — all while maintaining a smooth, professional customer journey. InsightTrak has been designed specifically for automotive retailers to make this process simpler, more consistent, and fully integrated with ComplianceTrak.
Jan 29
How ComplianceTrak and InsightTrak Transformed Managing Customer Vulnerability in Car Dealerships
Discover how ComplianceTrak and InsightTrak transformed the way one dealer group is managing customer vulnerability in car dealerships. Learn how seamless FCA compliance, automated audit trails, and real-time MI reporting improved processes, protected customers, and delivered better outcomes.
Sep 11, 2025
Supreme Court Ruling on Motor Finance Commissions: What Dealers Must Know in 2025
The Supreme Court’s landmark decision in the Hopcraft, Wrench, and Johnson motor finance cases has delivered long-awaited clarity for the industry. While the ruling removes a significant portion of financial risk for motor dealers and lenders, it also places a renewed focus on commission disclosure, fair treatment of customers, and compliance with FCA rules.
Aug 25, 2025
