Identifying and Supporting Vulnerable Customers in the Showroom
In today’s automotive retail environment, identifying and supporting vulnerable customers isn’t just good practice; it’s a regulatory and ethical necessity. While vulnerability can take many forms, such as financial hardship, mental health challenges, life events such as bereavement, or low levels of literacy, the key is being able to spot the signs and respond appropriately. But how do we ensure this happens consistently in a busy showroom?
Jun 30
Supporting Dealers with the FCA’s Consumer Duty
The FCA’s Consumer Duty represents a fundamental shift in how UK motor dealers must treat customers, requiring firms to act to deliver good outcomes, provide fair value, and ensure clear, customer-friendly communication across the entire sales journey.
Jun 7
Vulnerable Customers A Critical Gap in Compliance Processes
Our recent research has uncovered a concerning trend: fewer than 1%Â of customers are being identified as vulnerable
Feb 12
How Automotive Dealerships Can Leverage Software to Identify and Support Vulnerable Customers
For many automotive dealerships, managing compliance and tracking customer vulnerability can be complex.
Feb 6
