Are You Ready for a Multi-Firm FCA Visit?
Over the past few years, the Financial Conduct Authority (FCA) has taken a more proactive approach to supervising regulated firms, particularly in sectors such as automotive retail, where compliance with Consumer Credit and General Insurance rules is under greater scrutiny. One of the ways this is being delivered is through Multi-Firm FCA Visits—a focused initiative where the regulator visits a group of firms within the same sector to assess how well key regulatory requiremen
Jun 10
Supporting Dealers with the FCA’s Consumer Duty
The FCA’s Consumer Duty represents a fundamental shift in how UK motor dealers must treat customers, requiring firms to act to deliver good outcomes, provide fair value, and ensure clear, customer-friendly communication across the entire sales journey.
Jun 7
Vulnerable Customers A Critical Gap in Compliance Processes
Our recent research has uncovered a concerning trend: fewer than 1%Â of customers are being identified as vulnerable
Feb 12
Meeting Consumer Duty Standards: What Automotive Dealers Need to Know
The automotive industry has always been heavily regulated, with compliance being a crucial element in maintaining trust, transparency,...
Jan 7
FCA Clarifies Consumer Duty Regulations on Identifying Vulnerable Customers
The Financial Conduct Authority (FCA) has recently made significant clarifications regarding its Consumer Duty regulations, specifically...
Sep 4, 2024
