News & Insights on Automotive Dealer Compliance and FCA Regulation

Welcome to the ComplianceTrak News Hub — your source of insight, updates and best practice guidance on automotive dealer compliance and FCA regulatory change. We support UK dealer groups, independent retailers and automotive networks in managing Appointed Representative (AR) and Introducer Appointed Representative (IAR) oversight across consumer credit and general insurance.

Here, we share practical advice on delivering Consumer Duty, supporting vulnerable customers, strengthening oversight and MI, improving sales process governance, and enhancing customer experience outcomes. Whether you are a Compliance Manager, Sales Director or Dealer Principal, these updates are designed to help you stay informed, reduce regulatory risk and operate with confidence.

Supporting Dealers with the FCA’s Consumer Duty

The FCA’s Consumer Duty represents a fundamental shift in how UK motor dealers must treat customers, requiring firms to act to deliver good outcomes, provide fair value, and ensure clear, customer-friendly communication across the entire sales journey.

Jun 7, 2025

Vulnerable Customers A Critical Gap in Compliance Processes

Our recent research has uncovered a concerning trend: fewer than 1% of customers are being identified as vulnerable

Feb 12, 2025

Meeting Consumer Duty Standards: What Automotive Dealers Need to Know

The automotive industry has always been heavily regulated, with compliance being a crucial element in maintaining trust, transparency,...

Jan 7, 2025

FCA Clarifies Consumer Duty Regulations on Identifying Vulnerable Customers

The Financial Conduct Authority (FCA) has recently made significant clarifications regarding its Consumer Duty regulations, specifically...

Sep 4, 2024

Featured Posts

FCA compliance training for automotive dealers using OnTrak staff training platform

FCA Compliance Training for Automotive Dealers: How OnTrak Supports Competency, Onboarding and Ongoing Staff Development

ComplianceTrak and Forward Motor Finance Announce Strategic Motor Finance and Compliance Partnership

A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers

What an Appointed Representative (AR) Can and Cannot Do

Introducer Appointed Representative (IAR) role explained under FCA compliance rules

What an Introducer Appointed Representative (IAR) Can and Cannot Do

OnTrak dealership e-learning platform for FCA compliance and staff training

OnTrak The Smarter E-Learning Platform for Dealership Training & FCA Compliance

Maximise ROI with ComplianceTrak: The Ultimate FCA Compliance Platform for Automotive Dealerships

Supreme Court Ruling on Motor Finance Commissions: What Dealers Must Know in 2025

Sales executive sat at a cluttered desk with paper documents

FCA Consumer Duty Compliance: Is Your Dealership Really Prepared?

Identifying & Supporting Vulnerable Customers in the Automotive Showroom

FCA Compliance Training for Automotive Dealers: How OnTrak Supports Competency, Onboarding and Ongoing Staff Development

ComplianceTrak and Forward Motor Finance Announce Strategic Motor Finance and Compliance Partnership

A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers

What an Appointed Representative (AR) Can and Cannot Do

What an Introducer Appointed Representative (IAR) Can and Cannot Do

How ComplianceTrak and InsightTrak Transformed Managing Customer Vulnerability in Car Dealerships

OnTrak The Smarter E-Learning Platform for Dealership Training & FCA Compliance

Maximise ROI with ComplianceTrak: The Ultimate FCA Compliance Platform for Automotive Dealerships

Supreme Court Ruling on Motor Finance Commissions: What Dealers Must Know in 2025

FCA Consumer Duty Compliance: Is Your Dealership Really Prepared?

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FCA AR/IAR supervision and evidencing
Product presentation and sales governance
Customer outcome monitoring and MI
Vulnerable customer support and recording
e-Learning training modules (OnTrak)
Case management and audit documentation
Compliance dashboards with performance insights

Our platform is designed by automotive compliance specialists with real dealership experience — helping you meet regulatory expectations while supporting commercial performance.

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Use our categories to browse the subjects most relevant to your role:

Consumer Duty
Vulnerable Customers
Training & Competence
Audit & Oversight
F&I Process and Product Governance
Regulatory Developments

Each category provides focused guidance, examples and practical support to help you implement strong compliance in the showroom and beyond.

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We work with dealer groups of all sizes to strengthen governance models, improve customer outcomes and embed confident FCA compliance.

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News & Insights on Automotive Dealer Compliance and FCA Regulation

Supporting Dealers with the FCA’s Consumer Duty

Vulnerable Customers A Critical Gap in Compliance Processes

Meeting Consumer Duty Standards: What Automotive Dealers Need to Know

FCA Clarifies Consumer Duty Regulations on Identifying Vulnerable Customers

Featured Posts

FCA Compliance Training for Automotive Dealers: How OnTrak Supports Competency, Onboarding and Ongoing Staff Development

ComplianceTrak and Forward Motor Finance Announce Strategic Motor Finance and Compliance Partnership

A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers

What an Appointed Representative (AR) Can and Cannot Do

What an Introducer Appointed Representative (IAR) Can and Cannot Do

OnTrak The Smarter E-Learning Platform for Dealership Training & FCA Compliance

Maximise ROI with ComplianceTrak: The Ultimate FCA Compliance Platform for Automotive Dealerships

Supreme Court Ruling on Motor Finance Commissions: What Dealers Must Know in 2025

FCA Consumer Duty Compliance: Is Your Dealership Really Prepared?

Identifying & Supporting Vulnerable Customers in the Automotive Showroom

FCA Compliance Training for Automotive Dealers: How OnTrak Supports Competency, Onboarding and Ongoing Staff Development

ComplianceTrak and Forward Motor Finance Announce Strategic Motor Finance and Compliance Partnership

A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers

What an Appointed Representative (AR) Can and Cannot Do

What an Introducer Appointed Representative (IAR) Can and Cannot Do

How ComplianceTrak and InsightTrak Transformed Managing Customer Vulnerability in Car Dealerships

OnTrak The Smarter E-Learning Platform for Dealership Training & FCA Compliance

Maximise ROI with ComplianceTrak: The Ultimate FCA Compliance Platform for Automotive Dealerships

Supreme Court Ruling on Motor Finance Commissions: What Dealers Must Know in 2025

FCA Consumer Duty Compliance: Is Your Dealership Really Prepared?

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