How to Handle FCA Customer Complaints in a Dealership — A Practical Guide
Handling customer complaints isn’t just about keeping customers happy — under Financial Conduct Authority (FCA) rules, it’s a regulatory obligation. For UK motor dealers involved in consumer credit, general insurance, or both, poor complaint handling can quickly escalate into FCA scrutiny, remediation costs, and reputational damage.
This guide explains how FCA complaint handling works in practice, what dealers must do, and how to build a compliant, defensible complaints pr
Jan 12
FCA Compliance Training for Automotive Dealers: How OnTrak Supports Competency, Onboarding and Ongoing Staff Development
In today’s FCA-regulated automotive retail environment, training is no longer a tick-box exercise. Car, commercial vehicle, caravan, motorhome and motorcycle dealers must be able to demonstrate staff competence on an ongoing basis, not just confirm that training has been completed.
Jan 6
FCA Compliance Challenges for UK Motor Dealers in 2026: Consumer Credit, Insurance & Regulatory Risks Explained
In 2026, UK motor dealers will face one of the most demanding FCA regulatory environments the automotive sector has seen. With tighter oversight across consumer credit, general insurance distribution, financial promotions, vulnerable customer treatment, and audit requirements, dealerships must prepare for increased scrutiny and higher compliance standards.
Jan 5
ComplianceTrak and Forward Motor Finance Announce Strategic Motor Finance and Compliance Partnership
ComplianceTrak, the automotive industry’s leading compliance and training platform, has announced a new partnership with Forward Motor Finance, one of the UK’s most trusted and fast-growing motor finance providers. Together, they are delivering a complete 360-degree solution for franchised and independent car dealers — combining Forward Motor Finance’s flexible, customer-first lending solutions with ComplianceTrak’s intelligent compliance technology and FCA expertise.
Oct 20, 2025
A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers
The Financial Conduct Authority’s Consumer Duty has reshaped expectations across the automotive retail sector. No longer is compliance simply about avoiding misconduct; it is about proactively delivering better customer outcomes, evidencing oversight, and embedding a culture of accountability.
For dealerships and dealer groups, building robust, repeatable Consumer Duty governance is now business-critical. It protects your customers, strengthens your brand, and supports sustai
Oct 7, 2025
