A Step-by-Step Guide to Consumer Duty Governance for Automotive Retailers
The Financial Conduct Authority’s Consumer Duty has reshaped expectations across the automotive retail sector. No longer is compliance simply about avoiding misconduct; it is about proactively delivering better customer outcomes, evidencing oversight, and embedding a culture of accountability.
For dealerships and dealer groups, building robust, repeatable Consumer Duty governance is now business-critical. It protects your customers, strengthens your brand, and supports sustai
Oct 7, 2025
What an Appointed Representative (AR) Can and Cannot Do
An Appointed Representative (AR) plays a key role in the UK financial services sector, particularly in industries such as automotive retail and insurance. Operating under the oversight of a Principal firm authorised by the Financial Conduct Authority (FCA), ARs can carry out regulated activities — but only within the scope of the permissions their Principal holds.
Understanding what an Appointed Representative can do and cannot do is essential for firms to stay compliant
Oct 1, 2025
What an Introducer Appointed Representative (IAR) Can and Cannot Do
When working with Introducer Appointed Representatives (IARs), it’s vital to understand the strict limits of their role under Financial Conduct Authority (FCA) regulations. Many firms confuse IARs with Appointed Representatives (ARs), but the two operate very differently. Misunderstanding these distinctions can lead to serious compliance risks and potential FCA enforcement action.
Sep 24, 2025
How ComplianceTrak and InsightTrak Transformed Managing Customer Vulnerability in Car Dealerships
Discover how ComplianceTrak and InsightTrak transformed the way one dealer group is managing customer vulnerability in car dealerships. Learn how seamless FCA compliance, automated audit trails, and real-time MI reporting improved processes, protected customers, and delivered better outcomes.
Sep 11, 2025
OnTrak The Smarter E-Learning Platform for Dealership Training & FCA Compliance
In today’s fast-paced automotive industry, FCA compliance and staff training are more important than ever. Dealerships face growing...
Sep 9, 2025
